PRIVACY POLICY
Purpose
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your personal data).
It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint.
We are the controller of personal data obtained via the app, meaning we are the organization legally responsible for deciding how and for what purposes it is used.
If you are aged under 18 you must not use the app as it is not designed for you. We do not intend to collect the personal data of anyone under 18. If you are aware that any personal data of anyone under 18 has been shared with the app please let us know so that we can delete that data.
What this policy applies to
This privacy policy relates to your use of the app only.
Personal data we collect about you
The personal data that we may collect about you broadly falls into the following categories:
Certain parts of our app may ask you to provide personal data voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us. The personal data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal data.
When you download and access our app, we may collect certain information automatically from your device.Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, other internal identifiers (integers), browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our app.
Collecting this information enables us to better understand the users of our app, where they come from, and what content or functionality in our app is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our app to our users.
From time to time, we may receive personal data about you from third party sources (including Apple, Google, and Facebook), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal data to us.
The types of information we collect from third parties include name, email address, external tokens/ids and we use the information we receive from these third parties to maintain and improve the accuracy of the records we hold about you.
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
Data retention
We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
Your rights
You generally have the following rights, which you can usually exercise free of charge:
● If you wish to access, correct, update or request deletion of your personal data, you can do so at any time by contacting us using the contact details provided (see ‘How to contact us’ below).
● In addition, you can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided (see ‘How to contact us’ below).
● Similarly, if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
When contacting us please:
• provide enough information to identify yourself and any additional identity information we may reasonably request from you
• let us know which right(s) you want to exercise and the information to which your request relates
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
Changes to this privacy policy
We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the app or by other means, such as email.
How to contact us
You can contact us by email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our email: info@ai-friendchat.com
Our website: ai-friendchat.com